We have some exciting news! Our Orthodontics team will be moving and integrating with our Dental office located at 865 North Arizola Road beginning 12/23/24.X

Frequently Asked Questions

Can I call when the office is closed?

Yes, should you have non-emergent medical concerns when our offices are closed, our after-hours call line 888-381-3446 will provide you continuity of care until your provider can follow up with your concerns.

Can my child get vaccinated for COVID-19?

No. More studies need to be conducted before COVID-19 vaccines are recommended for children aged 12 and younger. Currently only the Pfizer vaccine is approved for children 12 and over.

Do I need an appointment for a COVID test?

Appointments are preferred. Please call 520-350-7585 to schedule or book online.

From your Exhibit A2, two (2) buildings are shown. Is that correct or is the only one (1) 130K SF building? Also is the warehouse building part of the project? I assume there is no complete set of plans with architectural and structural drawings available at this time. When will they be available?

We are still in the early planning stages with our architect and are still contemplating whether we want one 130K SF building on the site.  Our initial thoughts included having a separate building for warehouse and facilities maintenance functions.

Our goal is to incorporate the selected GC as part of the process for development of the plans for this project as feasible.

How do I choose a primary care provider?

Patients have options in choosing a primary care provider based on personal preference, medical needs and provider expertise. At Sun Life Health, you have access to adult and pediatric primary care practitioners, behavioral health providers and dental* professionals. The health center providers are all board certified, with significant expertise and experience in their field of study. As a medical patient, you may have the option to choose between a Doctor, a Physician Assistant and a Nurse Practitioner.

View The List Of Our Providers

How do I get a referral? How does the center ensure that the referral is obtained and report received?

The best way to obtain a referral is to schedule an appointment with your provider so that a referral can be done in a more informed and efficient manner. After consulting with your provider, a mutual decision is made to refer you for diagnostic testing or speciality care depending on your needs. Your provider will make a referral to the referral team and the referral team will work with your insurance company to ensure that the services you’ve been referred to is approved by your insurance agency and to schedule an appointment.

How do I get speciality care?

Coordinated care is when all parts of the health care system talk to each other. At Sun Life Health, we coordinate care with your specialists, hospitals where you receive care, home care teams involved in your care and other support services. It is important that when you receive outside speciality care, your records are shared with your PCP.

How is care coordinated across the health center and with outside specialists?

At Sun Life Health, care coordination begins with your Circle of Care Team, which consists of you, your provider, medical assistant, care manager, and nurse. Your team is required to understand you, understand your family dynamics, unique needs, your values and preferences, even your cultural orientation and background. Depending on your needs, other members of the team may include medical specialists, behavioral health and substance abuse providers and/or clinical pharmacist(s).

Your Circle of Care Team is actively involved in working to provide you with the best care possible by accessing different disciplines in the health center and outside. Your Circle of Care Team works closely with local hospitals, off-site specialists and community resources to ensure that we meet the needs of our patients and we provide timely and accurate follow through.

How much does the vaccine cost?

Currently there is no cost to receive the vaccine. If applicable, we will bill your insurance.

I’m having non-emergency side effects from the covid vaccine, should I report them?

Yes. Using the V-Safe After Vaccination Health Checker from the CDC.
V-safe is a smartphone-based tool that uses text messaging and web surveys to provide personalized health check-ins after you receive a COVID-19 vaccination. Through v-safe, you can quickly tell CDC if you have any side effects after getting the COVID-19 vaccine. Depending on your answers, someone from CDC may call to check on you and get more information. And v-safe will remind you to get your second COVID-19 vaccine dose if you need one.

Your participation in CDC’s v–safe makes a difference — it helps keep COVID-19 vaccines safe.

Download and register now

If I already had COVID-19 and recovered, do I still need to get vaccinated?

Yes. CDC recommends that you get vaccinated even if you have already had COVID-19, because you can catch it more than once. While you may have some short-term antibody protection after recovering from COVID-19, we don’t know how long this protection will last.

Page Count- Can we exclude our detailed estimate from the page count?

No, this is included in the 25 page limit.

 

Page Count- Can we exclude our Schedule from the page count?

No, this is included in the 25 page limit.

 

Page Count- Can we exclude the Cover and tabs of our RFP submittal from the page Count

Yes.

 

What ages can be tested for COVID?

Tests are available for people of all ages with an appointment. Walk-In testing is available for ages 2 and up, minors need to be accompanied by a parent/guardian.

What is the cost for COVID testing?

The out-of-pocket cost for molecular PCR COVID testing is $110. We will bill insurances as applicable and patients will be responsible for any patient portion determined by their insurance.

If you are on Sun Life Health’s discount fees vary based on discount level.

  • Level 1- $76
  • Level 2- $77
  • Level 3- $80.50
  • Level 4- $95.25

What type of COVID test do you offer?

Our curbside test is a COVID-19 active antigen (PCR) nasal swab test.

When can I get a Covid test at Sun Life Health?

Testing times for each Sun Life Health location are below. Appointments are preferred, walk-ins will be allowed based on availability.

Apache Junction: Monday, Tuesday & Friday 1:30pm-3:30pm

Casa Grande:

  • Monday 1:15pm-4:45pm
  • Tuesday 9:00am-4:00pm closed 12-1
  • Wednesday 9:00am-11:45am
  • Thursday 10:00am-3:00pm closed 12-1
  • Friday 9:00am-11:45am

Chandler: Tuesday, Thursday and Friday 9:00-11:00am & 1:30pm-3:30pm

Coolidge: Friday 8:00am-12:00pm

Eloy: Monday, Wednesday & Friday 9:00am-12:00pm

Maricopa: Monday-Friday 8:00-4:30 closed 12-1

Florence: Tuesday & Wednesday 9:00am-12:00pm

Oracle: Monday-Friday 8:00-4:30 closed 12-1

San Manuel: Monday-Friday 8:00-4:30 closed 12-1

*Testing times may vary and are based on staffing and available supplies. Please call your local office for the most up-to-date information.

When will I get my test results?

Results depend on laboratory timelines and are dependent on their schedules, sometimes up to 7 days.We use both Labcorp and Sonora Quest.

Which vaccine does Sun Life Health provide?

Sun Life Health administers the Moderna vaccine for ages 18 and over in Casa Grande, Maricopa, Oracle and San Manuel. Adult and Pediatric Pfizer vaccine are available in Casa Grande.

Why is it important to have a primary care provider?

It is important for you to select a primary care provider (PCP) because they are your central resource for healthcare and health information. Not only does your PCP provide preventive and general healthcare, they are your healthcare guide and advocate, directing you to specialists and helping you navigate the healthcare system to ensure you receive the medical care you need.